Shipping Policy

Thank you for shopping with Dorian Treks. We aim to deliver your order promptly and safely, no matter where you are in the world. Please read our Shipping Policy to understand how we handle your shipments.

Order Processing

All orders are processed within 1 to 2 business days after confirmation. You will receive a confirmation email or message once your order has been prepared and dispatched from our warehouse.

Processing time may vary slightly during high-volume periods such as holidays, sales, or restocks.

Delivery Methods

We partner with reliable and reputable courier services to deliver your products directly to your doorstep. Depending on your location, a local delivery partner may complete the final leg of delivery.

Tracking Your Order

Once your order is shipped, we will send you a tracking number via email or SMS. This tracking number allows you to monitor your delivery status in real-time.

Please allow up to 24 hours for tracking updates to appear after shipment.

Delivery Confirmation

Our courier partners will contact you before delivering your order. Please ensure your provided address and contact details are correct and accessible.

In case you are not available at the time of delivery, the courier may attempt redelivery or contact you to reschedule.

Shipping Charges

Shipping fees may vary depending on your location and the weight or volume of your order. Shipping costs will be clearly shown during checkout before you confirm your purchase.

From time to time, we may offer free shipping promotions. Please refer to the banner or checkout page for details.

Damaged or Lost Packages

If your package is lost or arrives damaged, please notify us within 3 days of receiving (or expecting) your delivery. Include your order number and any relevant photos or proof. We will coordinate with our courier partner to resolve the issue and offer a replacement or refund where appropriate.

Contact Us

For any shipping-related questions or concerns, feel free to reach out:

Email: [email protected]